Koi Pharma RX
Bacterial Control Koi Food - Bacterial Disease Neutralizer
Bacterial Control Koi Food - Bacterial Disease Neutralizer
Ordering Information
Ordering Information
At Champion Nishikigoi, we’ve streamlined the order process for a smooth experience with koi fish, food, and pond equipment.
Koi Fish Orders:
After placing a koi fish order, we confirm availability and health, reserve your koi, and prepare it for pickup or shipping. If issues arise, we’ll reach out to discuss options.
Product Orders (Food & Equipment):
For supplies, we gather your items and notify you for pickup. If anything is out of stock, we’ll discuss alternatives.
Pickup & Shipping:
• Local Pickup: Available Tuesday to Sunday, 10 am to 5 pm.
• Shipping: We offer expedited shipping for koi with health checks and tracking for safe arrival.
For complete details, click here.
Refund Policy
Refund Policy
Live Fish:
- Due to the delicate nature of our fish, we cannot accept returns. However, we are committed to ensuring you receive your fish alive.
- Please ensure you are present during delivery to accept and sign for your fish.
- If, unfortunately, your fish arrives deceased, notify us within one hour of delivery. Send a digital photo as proof to champkoi@champkoi.com, and we'll replace it with another of equal value.
Non-Returnable Items:
- Chemicals, medications, water conditioners, and pond liners cannot be returned due to safety and quality reasons.
General Merchandise Returns:
- If you're not completely satisfied, you may return items within 14 days, subject to a 15% restocking fee. Note: shipping and handling costs are non-refundable.
- Items on sale or special deals, as well as special order items, cannot be returned.
- To ensure a smooth return:
- Items must be in unused, resellable condition.
- Original packaging, warranty books, manuals, parts, and accessories must be intact.
- For shipping, please encase the original packaging in another carton to prevent damage.
Return Process:
- Prior to returning any items, please obtain a Return Goods Authorization number (RGA) by contacting us. Have your invoice ready for reference.
- After inspection, we'll confirm acceptance of the returned merchandise.
Return Shipping:
- Customers cover return freight costs. If we made an error or the item is defective, we'll handle the freight charges.
- For orders with free shipping, the actual outgoing freight charge will be borne by the customer.
We're always here to help. Please reach out if you have any questions or concerns!
Introducing KOI PHARMA's Bacterial Control Koi Food, the pioneering solution designed for the health and vitality of your ornamental Koi and Goldfish. This unique formula is the market's only blend of sinking and floating food, ensuring all your fish, regardless of where they prefer to feed, get the nutritional support they need. Tailored to combat common bacterial issues such as sores, fin & tail rot, and redness. This food acts as a powerful remedy against Aeromonas and Pseudomonas bacterial infections. Made fresh to order, it's crafted to deliver results without harming your pond's biofilters or aquatic plants. A fourteen-day treatment is typically sufficient to see significant improvements, making it an essential addition to your fish care regimen.
