How to Use Your Store Credit
Store credit works like money on your ChampKoi account. It takes one tick at checkout to use it.
Apply it at checkout
- Log in to your account. Your credit only appears at checkout when you're logged in with the email address it's on.
- Add what you'd like to your cart and continue to checkout.
- Scroll down to Payment, below your address and shipping.
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Tick "Apply store credit". Your total drops right away.
Example of what you'll see at checkout: Apply store credit $100.00
Common questions
Does store credit expire?
No. Your store credit never expires.
Where can I see my balance?
Log in and open your account. Your balance shows at the top of the page, and again at checkout next to "Apply store credit".
What can I use it on?
Your whole order: koi, food and supplies, plus shipping and tax.
What if my order costs more than my credit?
Pay the rest as usual. Your credit comes off first, and the Pay button shows what's left to pay.
What if my credit covers the whole order?
No payment is needed. Checkout will say "Your order is covered by your store credit". Anything you don't use stays on your account.
I don't see "Apply store credit" at checkout. What should I do?
Make sure you're logged in with the email address your credit is on, then scroll down to Payment. If it's still not there, contact us and we'll sort it out.
Can I use it when ordering with your team?
Yes. Let us know you'd like to use your credit, and we'll send you a checkout link so you can apply it yourself.
Still need a hand?
Call us at (408) 528-0821 or send us a message.