Koi Pharma RX
Pure Year-Round Bacteria Pro -- 3-In-1 Pond Cleaner, Clarifier & Koi Disease Control
Pure Year-Round Bacteria Pro -- 3-In-1 Pond Cleaner, Clarifier & Koi Disease Control
Ordering Information
Ordering Information
At Champion Nishikigoi, we’ve streamlined the order process for a smooth experience with koi fish, food, and pond equipment.
Koi Fish Orders:
After placing a koi fish order, we confirm availability and health, reserve your koi, and prepare it for pickup or shipping. If issues arise, we’ll reach out to discuss options.
Product Orders (Food & Equipment):
For supplies, we gather your items and notify you for pickup. If anything is out of stock, we’ll discuss alternatives.
Pickup & Shipping:
• Local Pickup: Available Tuesday to Sunday, 10 am to 5 pm.
• Shipping: We offer expedited shipping for koi with health checks and tracking for safe arrival.
For complete details, click here.
Refund Policy
Refund Policy
Live Fish:
- Due to the delicate nature of our fish, we cannot accept returns. However, we are committed to ensuring you receive your fish alive.
- Please ensure you are present during delivery to accept and sign for your fish.
- If, unfortunately, your fish arrives deceased, notify us within one hour of delivery. Send a digital photo as proof to champkoi@champkoi.com, and we'll replace it with another of equal value.
Non-Returnable Items:
- Chemicals, medications, water conditioners, and pond liners cannot be returned due to safety and quality reasons.
General Merchandise Returns:
- If you're not completely satisfied, you may return items within 14 days, subject to a 15% restocking fee. Note: shipping and handling costs are non-refundable.
- Items on sale or special deals, as well as special order items, cannot be returned.
- To ensure a smooth return:
- Items must be in unused, resellable condition.
- Original packaging, warranty books, manuals, parts, and accessories must be intact.
- For shipping, please encase the original packaging in another carton to prevent damage.
Return Process:
- Prior to returning any items, please obtain a Return Goods Authorization number (RGA) by contacting us. Have your invoice ready for reference.
- After inspection, we'll confirm acceptance of the returned merchandise.
Return Shipping:
- Customers cover return freight costs. If we made an error or the item is defective, we'll handle the freight charges.
- For orders with free shipping, the actual outgoing freight charge will be borne by the customer.
We're always here to help. Please reach out if you have any questions or concerns!
The Next Generation of Beneficial Bacteria!
Pure Year-Round Bacteria Pro is making waves in the industry by offering everything a pond keeper and koi keeper needs in ONE BOTTLE to keep the pond ecosystem healthy! This is an All Season Weekly 3-In-1 Pond Cleaner, Clarifier & Koi Health Support.
Pure Year-Round Bacteria Pro not only is a super strong beneficial bacteria that aids in sludge reduction and waste reduction and conversion in the water column, but it also is aiding the health of your pond inhabitants. It creates a cleaner and healthier environment to greatly reduce the number of bacterial issues that could occur throughout the year. With the combined use of Koi Pharma® Koi Defender, it packs a 1 - 2 punch by promoting easier pond maintenance and elevated fish health.
Don't fret about Aeromonas Alley as this product, in conjunction with Koi Defender, serves as the bridge that will allow your koi to be safe and healthy until the pond's water temperature warms up by preventing pathogenic bacteria from harming your pond's living jewels.
SAFE FOR ALL FISH, PETS AND WILDLIFE
