As soon as you add koi to your cart, our system groups them into the fewest oxygen-filled boxes to keep them safe and your cost low. Enter your address at checkout and you'll see the exact rate before you pay (most orders fall between $55 - $250). Since we never mark up shipping, we'll automatically refund you if the final cost comes in lower.

A: Yes, you are welcome to visit us in-store at 3395 Keaton Loop, San Jose, CA, to see our selection of beautiful and healthy koi fish, premium food, and top-notch pond equipment.

A: We strive to ensure customer satisfaction with all our products. If you have any issues or concerns, please contact us within a specific time frame after purchase to discuss the situation, and we will work with you to find an appropriate solution.

A: We take great care in packaging and shipping our koi fish to ensure their safety and comfort during transit. Each koi fish is carefully placed in a secure, oxygenated bag and shipped using reliable carriers with experience in handling live animals.

A: We stand behind the quality and health of our koi fish. If you have any concerns or issues with your koi fish within a specific time frame after purchase, please contact us, and we will work with you to address the situation.

A: We carry the most popular premium koi food brands such as Nijikawa, Hikari, Aqua Master, and Sea Side Aquatics. Our team can help you choose the best food for your koi fish based on their specific needs and preferences.

A: We provide a wide range of high-quality pond equipment, including water pumps, filtration units, and ultra-violet sterilizers, to help you maintain a clean and healthy environment for your koi fish.

A: Our team of experts is always ready to provide guidance and advice on koi fish care and maintenance. You can also find valuable resources on our website, including blog posts, articles, and videos on various aspects of koi fish care.